Track a parcel

Learn about the Event Log endpoint and how to to fetch all registered tracking events for a shipment number, tracking reference, or return code.

Overview

The event tracking endpoint returns all events for a parcels. In addition, it returns metadata about the parcel (shop, delivery method, etc.).

Language

Event Log API can display events in 3 languages using the path parameter:

English (EN),
Norwegian (NO)
Swedish (SE)

Response

Response may include events for multiple parcels if:
- The shipment contains multiple items.
- A parcel changes delivery method (new tracking reference linked with original).
Duplicate events can occur (margin < 0.001%).
Clients must tolerate new event IDs or fields being added.

Event catalogue

Use this table to map codes to UI states and translations.

Catagory	Code(`“apikey”`)	Description	i18n key
Booking	001	transport of parcel has been booked	`event.type.pub.import.edi.information.received`
Transportation	002	we have received your parcel, and are getting ready to transport it in our network	(n/a in list)
Transportation	003	your parcel is being loaded for transport to its next checkpoint	`event.type.pub.shipment.forwarded`
Transportation	004	your shipment is transit and should be delivered within a few days	`event.type.pub.shipment.under.transport`
Transportation	006	parcel has arrived at local service point and is ready for pick-up	`event.type.pub.shipment.arrived.at.servicepoint`
Transportation	062	the shipment has been loaded for transport	`event.type.pub.loaded`
Transportation	063	parcel has been unloaded from car	`event.type.pub.unloaded`
Transportation	104	parcel is delivered to service point	`event.type.pub.delivered.at.service.point`
Transportation	148	registration of shipment with external carrier failed	`event.type.shopadmin.transport.booking.failed`
Communication	152	communication sent	`event.type.public.communication.sent`
Communication	153	communication failed	`event.type.public.communication.failed`
Communication	155	pick-up deadline has been extended	`event.type.public.pickup.deadline.extended`
Status	013	parcel delivered	`event.type.pub.shipment.delivered`
Status	015	your delivery can’t be completed as expected. we will notify the recipient with updated information regarding your delivery	`event.type.pub.returned.to.sender`
Status	028	we will try to deliver your shipment again	`event.type.pub.retry.delivery`
Status	029	we will try to pick up your shipment again	`event.type.pub.retry.pickup`
Status	030	unfortunately we are having problems with the delivery, and we are working to locate the parcel.	(n/a in list)
Status	031	our carrier attempted to collect your shipment, but was unfortunately unable to do so	(n/a in list)
Status	032	parcel has been picked-up by our carrier	`event.type.pub.shipment.retrieved`
Status	034	our carrier attempted to collect your shipment, but was unfortunately unable to locate the shipment	(n/a in list)
Status	035	parcel will be returned to web shop/sender.	`event.type.pub.returned.cannot.deliver`
Status	057	unfortunately we were not able to deliver your parcel tonight	`event.type.pub.shipment.not.delivered`
Status	060	pick-up of parcel has been cancelled	`event.type.pub.pickup.cancelled`
Status	061	parcel marked as wanted. this parcel should be return to store/sender	`event.type.shopadmin.wanted`
Status	068	shipment not delivered	`event.type.pub.not.delivered`
Status	069	parcel not acknowledged	`event.type.distr.unacknowledged`
Status	073	order has been cancelled	`event.type.pub.admin.order.cancelled`
Status	076	the customer has changed date for shipment	`event.type.pub.consumer.changed.shipment.date`
Status	077	new activation in edg has been cancelled as the parcel has received a final status	`event.type.distr.delivery.deactivated`
Status	093	parcel has been sorted incorrectly and will unfortunately be slightly delayed	`event.type.pub.shipment.incorrectly.sorted`
Status	095	parcel not picked up at service point and will be returned to sender	`event.type.pub.shipment.not.picked.up.returned.to.sender`
Status	100	the order has been changed	`event.type.pub.order.changed`
Status	112	destination have been changed	`event.type.pub.parcel.destination.changed`
Status	113	parcel activated	`event.type.distr.delivery.activated`
Status	117	parcel ready for pick-up sent to consignee	`event.type.pub.package.arrived`
Status	118	reminder parcel ready for pick-up sent to consignee	`event.type.pub.package.reminder`
Status	119	pick-up period extended sent to consignee	`event.type.pub.package.pickupextension`
Status	120	reminder for parcel ready for pick-up after extended period sent to consignee	`event.type.pub.package.lastreminder`
Status	121	parcel returned sent to sender	`event.type.pub.package.returned`
Status	122	parcel delivered for return at servicepoint	`event.type.pub.parcel.delivered.for.return.servicepoint`
Status	125	parcel is no longer wanted. to be delivered as normal	`event.type.shopadmin.unwanted`
Status	136	the shipment item has been cleared by customs	`event.type.distr.order.clearance.ok`
Status	151	shipment distribution date changed	`event.type.shopadmin.shipment.distribution.date.changed`
Status	154	fallback shipment solution was triggered	`event.type.public.shipment.fallback.triggered`
Scanner	016	parcel has been scanned	`event.type.distr.shipment.scanned.ok`
Scanner	017	no edi-information received for this parcel	`event.type.distr.scanned.missing.package.data`
Scanner	018	parcel scanned at wrong station. please change station and scan again	`event.type.distr.scanned.wrong.station`
Scanner	019	can not find alias for this parcel, verify correct transport setup or split load carrier	`event.type.distr.scanned.no.alias`
Scanner	022	parcel is in transit	`event.type.shopadmin.scanned.wrong.location`
Scanner	024	parcel scanned in return mode	`event.type.distr.scanned.ok.return.scan`
Scanner	107	load carrier has been received and is beeing loaded for transport	`event.type.distr.load.carrier.received`
Scanner	115	parcel has return status, it can not be scanned in outgoing mode	`event.type.distr.scanned.wrong.mode`
Scanner	116	parcel has arrived at end station	`event.type.pub.parcel.arrived.at.end.station`
Scanner	149	the parcel has been added to the customs report	`event.type.distr.add.parcel.to.customs.report`
Scanner	150	alias retrieved from cargostream	`event.type.distr.alias.retrieved`
Export	026	parcel will be delivered by a partner carrier.	`event.type.pub.shipment.exported`
Export	126	partner carrier has recieved the parcel	`event.type.pub.shipment.received.external`
Export	147	code for return is received/updated	`event.type.shopadmin.submission.code.received`
External	036	unknown status notification from external transporter	`event.type.distr.shipment.unknown.external.code`
Internal	094	label has been generated	`event.type.distr.generated.label`
Images	124	additional information for delivery available	`event.type.shopadmin.image.of.delivery.taken`