Delivery Methods
Learn about Transport Solutions, Freight Products and how they are related. This page describes what they are, and how to chose the correct solution for your shipping needs.
Overview
Helthjem doorstep delivery does not cover 100% of addresses in Norway. We have a system of automatic fallbacks so that we can deliver 100% of the packages, one way or another. Your integration changes significantly based on which Transport Solution you chose. We have a collection of transport solutions to fit a variety of needs. These transport solutions generally fit into 3 groups; Business to Consumer (B2C), Consumer to Consumer (C2C) and Returns (C2B).
Transport solutions
Each Transport Solution contains one or more Freight Products that define how the parcel will be delivered. Depending on coverage and other variables like weight and size, packages will fall-back to the next available Freight Product if the primary option fails.
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A Freight Product (FP) is what gets used for the actual delivery.
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A Transport Solution (TS) contains Freight Products and is used to make a booking.
Stand-alone vs fallback transport solutions
Fall-back solution
To enable maximum coverage for a consumer, Helthjem handles all fallback automatically and will change delivery method if the previous method is not possible.
Stand-alone solution
To enable maximum customizability for consumer checkout experience, you can use a stand-alone transport solution in conjunction with a coverage check to present the delivery options depending on the address.
Examples
Example 1: Transport Solution 1
In this example, we are attempting to book a parcel to a known home address using “transportSolutionId: “1“, which has a primary method and two fallbacks. Home delivery is available, the booking succeeds and responds with freightProductId: 1 - Home delivery.
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Transport Solution |
Freight products |
Description |
|---|---|---|
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Primary: Home delivery Fallback 1: Service point (Helthjem) Fallback 2: Service point (Postnord) |
Example 2: Transport Solution 1 - fall-back
In this example, we are attempting to book a parcel to a known commercial address using “transportSolutionId: “1“, which has a primary method and two fallbacks. Home delivery is NOT available for commercial addresses, the booking succeeds and responds with the next fall-back in order: freightProductId: 55 - Service point delivery.
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Transport Solution |
Freight products |
Description |
|---|---|---|
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Primary: Home delivery Fallback 1: Service point (Helthjem) Fallback 2: Service point (Postnord) |
Example 3: Transport Solution 2 - stand-alone
In this example, we are attempting to book a parcel to a known home address using “transportSolutionId: “2“, which is a stand-alone transport solution. We suggest you confirm the address before using this option. This is best used to show available options at checkout for the consumer. Home delivery is available, the booking succeeds and responds with freightProductId: 1 - Home delivery.
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Transport Solution |
Freight products |
Description |
|---|---|---|
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Primary: Home delivery |
Step 1. Check coverage
Step 2. Book parcel
Transport Solutions
Transport solutions generally fit into 3 groups; Business to Consumer (B2C), Consumer to Consumer (C2C) and Returns (C2B).
Business to Consumer
The table below shows Helthjem’s transport solutions for B2C delivery.
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Transport Solution |
Freight products |
Description |
|---|---|---|
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Primary: Home delivery Fallback 1: Service point (Helthjem) Fallback 2: Service point (Postnord) |
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Primary: Home delivery |
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Primary: Express home delivery Fallback 1: Home delivery |
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Primary: Express home delivery Fallback 1: Home delivery Fallback 2: Service point (Helthjem) Fallback 3: Service point (Postnord) |
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Primary: Service point (Helthjem) Fallback 1: Service point (Postnord) |
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Primary: Service point (Helthjem) |
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Primary: Home delivery Fallback 1: Service point (Helthjem) |
Returns
The table below shows Helthjem’s transport solutions for C2B delivery.
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Transport Solution |
Freight products |
Description |
|---|---|---|
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Primary: Return from home |
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Primary: Return from home Fallback 1: Service point return Fallback 2: Service point return (Postnord) |
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Primary: Service point return Fallback 1: Service point return (Postnord) |
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Primary: Service point return - Labelless |
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Primary: Service point return |
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Primary: Return from home Fallback 1: Service point return |
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Primary: Return from home Fallback 1: Service point return - Labelless |
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Primary: Return from home Fallback 1: Service point return - Labelless Fallback 2: Service point return (Postnord) |
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Primary: Service point return - Labelless Fallback 1: Service point return (Postnord) |
Consumer to Consumer
The table below shows Helthjem’s transport solutions for C2C delivery.
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Transport Solution |
Freight products |
Description |
|---|---|---|
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Primary: Send from home |
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Primary: Send from Service point - small |
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Primary: Send from Service point - medium/large |
Freight products
Freight products generally fit into 4 groups:
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Delivery to home
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Delivery to Service point
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Send from home
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Send from service point.
Delivery to home
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Freight product |
Description |
Limits |
|---|---|---|
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Helthjem - Packages are delivered to the recipient's mailbox or doormat within 1-3 days. The recipient can track their package and will be notified upon delivery. |
Weight: 5000 g |
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Helthjem Express - Packages can be delivered overnight to a doormat (by 7:00 am) by a courier and can be tracked. The deadline for ordering depends on the recipient's location. Upon delivery, the recipient is notified. |
Weight: 5000 g |
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Helthjem private - Delivery of C2C parcels to the recipient's mailbox or doormat within 1-3 days (by 7:00 am). Packages can be tracked, and recipients will be notified upon delivery. |
Delivery to Service point
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Freight product |
Description |
Limits |
|---|---|---|
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Helthjem Service point - Packages are sent to a Helthjem service point, where consumers can retrieve them. Recipients can track their packages and will be notified when they are ready for pickup. |
Weight: 20000 g |
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Postnord Service point - Packages are sent to a subcontractor's pickup point for delivery, where consumers can retrieve them. Recipients can track their packages and will be notified when they are ready for pickup. |
Weight: 90000 g |
Send from home
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Freight product |
Description |
Limits |
|---|---|---|
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Helthjem Return C2B - Packages are collected from the customer's doormat by courier and returned to a shop. They can be tracked, and the sender is notified when they are picked up. |
Weight: 5000 g |
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Helthjem private C2C - Packages are collected from the consumers doormat by courier. They can be tracked, consumers are notified when they are picked up. |
Weight: 5000 g |
Send from Service point
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Freight product |
Description |
Limits |
|---|---|---|
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Helthjem Service point return - Consumer delivers a parcel to a Helthjem’s service point with a label for a return. |
Weight: 20000 g |
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Helthjem C2B Service point return - Consumer delivers a parcel to a Helthjem’s service point with a return code for a return. |
Weight: 20000 g Size limit: 9999 x 9999 x 9999 mm. |
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Helthjem C2C Service point / small - Consumer delivers a parcel to a Helthjem’s service point with a return code for a return. |
Weight: 5000 g |
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Helthjem C2C Service point / medium/large - Consumer delivers a parcel to a Helthjem’s service point with a return code for a return. |
Weight: 20000 g |
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Postnord Service point - Consumer delivers a parcel to a Postnord’s service point with a label for a return. |
Weight: 35000 g Size limit: 9999 x 9999 x 9999 mm. |